Complaints
For any complaints or queries in relation to this website, our products, or our service, you can contact us on this number +923-111-139-139 or by email at customercare@zainabchottani.com We shall use our best endeavours to respond to your complaints or queries within 2 working days.
In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures, and videos.
Cancellations
You can cancel your order before it is processed. Once an order is processed, no cancellation request shall be entertained by us.
Returns & Exchanges Policy
1. We operate a no return, no exchange, and no refund policy except where the goods you receive are different from what you have ordered on our website or are defective or damaged.
2. Customized orders or orders where a discount code has been applied are not eligible for a return, refund, or chargeback.
3. We will offer an exchange if the product you received is different from what you have ordered on our website or defective or damaged within 24 Hours of receipt of the goods by us. The exchange will be in the form of Store Credit and will be processed within 24 Hours.
4. If the desired product or size is not available, you will be offered a voucher or store credit.
5. To be eligible for an exchange, please notify us within 48 hours of receiving the item. Our customer services need to be informed prior to returning the article.
6. All goods being returned need to be sent by courier to the designated address. You may choose to use any of the approved courier service companies below. You must share tracking # details within 2 working days of dispatch to the designated address.
7. Approved Courier Services: TCS, M&P, LEOPARDS, CALL COURIER, BLUE EX, TRAX.
8. Goods that are returned to us must be in a condition that they can be sold again.
9. Shipping costs are non-refundable. If you receive a store credit, the cost of shipping will not be included in it.
Shipping
1. Domestic shipping
a. We deliver orders from within Pakistan using reputable courier companies such as TCS.
b. We will deliver your order to the address that you provided when placing the order on our website within the timeline mentioned on the product page. This timeline is only tentative, and we shall not be liable for any delays arising out of any events outside our reasonable control.
2. International shipping:
a. We deliver orders outside of Pakistan using reputable courier companies such as DHL.
b. We will deliver your order to the address that you provided when placing the order on our website within the timeline mentioned on the product page, however, this might take longer due to circumstances outside of our control and we shall not be held liable for any such delays.
c. You may be required to pay customs, duties, or other taxes upon receipt of goods received by you that have been shipped from Pakistan.